Terms of Service

Effective Date: January 29th, 2026

Last Updated: January 29th, 2026

1. Agreement to Terms

By accessing the website at https://sciarrinosolutions.com or engaging Sciarrino Solutions (“we,” “us,” “our”) for consulting services, you (“Client,” “you,” “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our website or engage our services.

2. Services Provided

Sciarrino Solutions provides technical consulting services including, but not limited to:

  • Data Analytics & Business Intelligence: Dashboard development, database design, automated reporting workflows, data strategy, statistical analysis, ETL pipelines, and performance modeling.
  • Custom Python & SQL Development: Custom automation scripts, data analysis, database design and development, Python-Excel integration, ETL pipelines, document processing, image processing, web applications, and system integration.
  • WordPress Development & Technical SEO: WordPress site development, custom forms, eCommerce setup, theme and plugin customization, technical SEO implementation, SEO audits, Search Console configuration, and monetization setup.
  • Industrial Automation & System Integration: PLC and HMI programming, SCADA system integration, automation strategy and planning, legacy system modernization, and manufacturing data analysis.

 

All services are provided on a project-by-project or retainer basis as agreed upon in writing between Sciarrino Solutions and the Client.

3. Service Engagement Process

3.1 Initial Consultation

We offer a complimentary initial consultation (typically 30 minutes) to discuss your project requirements and determine if our services are a good fit.

3.2 Proposals and Agreements

Following consultation, we will provide a written proposal or statement of work detailing:

  • Scope of services
  • Deliverables
  • Timeline
  • Pricing and payment terms
  • Any specific terms applicable to your project

Services commence only after both parties have agreed to the proposal in writing (email acceptance is acceptable).

3.3 Changes to Scope

Any changes to the agreed-upon scope of work must be documented in writing and may result in adjusted timelines and pricing. We will provide notice of any additional costs before proceeding with out-of-scope work.

4. Fees and Payment Terms

4.1 Pricing

Service fees are determined on a project-by-project basis and may be structured as:

  • Fixed project fees
  • Hourly rates
  • Monthly retainers
  • Hybrid arrangements

 

All pricing will be clearly stated in the project proposal or agreement.

4.2 Payment Schedule

Unless otherwise specified in the project agreement:

  • Projects under $1,000: Payment due upon completion
  • Projects $1,000-$5,000: 50% deposit required, balance due upon completion
  • Projects over $5,000: Payment schedule will be milestone-based as outlined in the proposal
  • Retainer arrangements: Payment due at the beginning of each service period

4.3 Payment Methods

We accept payment via:

  • Bank transfer (ACH)
  • Check/Cash
  • Credit card (processing fees may apply)
  • PayPal or other electronic payment methods as agreed

4.4 Late Payments

Invoices are due within 30 days of issuance unless otherwise specified. Late payments may incur a fee of 1.5% per month (18% annually) or the maximum amount permitted by law, whichever is less. We reserve the right to suspend services for accounts with overdue balances exceeding 60 days.

4.5 Expenses

Unless otherwise agreed, clients are responsible for reimbursing reasonable expenses incurred in the course of providing services, including:

  • Third-party software licenses or subscriptions required for the project
  • Hosting or domain registration fees
  • Travel expenses (when on-site work is required)
  • Specialized equipment or tools

 

Expenses exceeding $100 will require prior client approval.

5. Client Responsibilities

5.1 Information and Access

Clients agree to:

  • Provide timely access to necessary systems, data, documentation, and personnel
  • Provide accurate and complete information required to complete the services
  • Respond to requests for feedback, approval, or clarification within reasonable timeframes
  • Designate a primary point of contact with decision-making authority

5.2 Delays Due to Client

Project timelines are contingent upon timely client cooperation. Delays caused by lack of client response, access, or required materials may result in adjusted timelines and potential additional fees for extended project duration.

5.3 Third-Party Services

Clients are responsible for maintaining accounts, licenses, and access to third-party services required for project delivery (e.g., hosting accounts, domain registrations, software licenses, API keys). We will provide guidance on necessary third-party services.

6. Intellectual Property

6.1 Client-Owned Materials

All materials, data, content, and intellectual property provided by the Client remain the Client’s property.

6.2 Work Product

Upon full payment, the Client receives ownership of custom deliverables specifically created for the Client as part of the agreed scope of work, including:

  • Custom code, scripts, and applications developed specifically for the Client
  • Custom databases, schemas, and data models
  • Custom WordPress themes or plugin modifications
  • Custom automation logic and control programs
  • Reports, dashboards, and documentation created for the Client

6.3 Pre-Existing Materials and Tools

Sciarrino Solutions retains ownership of:

  • Pre-existing code libraries, frameworks, templates, and methodologies
  • General-purpose tools, utilities, and scripts not created specifically for the Client
  • Knowledge, techniques, and processes developed prior to or independent of the engagement

The Client receives a non-exclusive license to use such pre-existing materials as incorporated into the final deliverables

6.4 Open Source and Third-Party Components

Deliverables may incorporate open-source software, third-party libraries, or commercially licensed components. Such components remain subject to their original licenses, and the Client agrees to comply with applicable license terms.

6.5 Portfolio and Marketing Use

Unless otherwise agreed in writing, Sciarrino Solutions reserves the right to:

  • Reference the engagement in general terms (e.g., “worked with a manufacturing client”)
  • Display non-confidential aspects of work in portfolios or case studies
  • Use anonymized or sanitized versions of deliverables for demonstration purposes

Clients may request confidentiality restrictions in the project agreement.

7. Confidentiality

7.1 Confidential Information

Both parties agree to maintain confidentiality of proprietary information, trade secrets, business data, and other sensitive information disclosed during the engagement.

7.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is or becomes publicly available through no breach of this agreement
  • Is independently developed without use of confidential information
  • Is rightfully received from a third party without confidentiality restrictions
  • Must be disclosed by law or court order

7.3 Data Security

We implement reasonable security measures to protect Client data. However, no system is completely secure, and we cannot guarantee absolute security of data transmitted electronically.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. We will make reasonable efforts to correct any material defects in deliverables identified within 30 days of delivery at no additional charge.

8.2 Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY STATED ABOVE, ALL SERVICES AND DELIVERABLES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8.3 No Guaranteed Results

While we strive for excellence, we do not guarantee specific business outcomes, rankings, traffic levels, system performance metrics, or financial results from our services. Results depend on many factors outside our control.

8.4 Third-Party Services

We are not responsible for the performance, availability, changes, or discontinuation of third-party services, platforms, APIs, or software that deliverables depend upon (e.g., WordPress, hosting providers, payment processors, industrial control hardware, cloud services).

8.5 Client Testing and Acceptance

Clients are responsible for ensuring that deliverables are tested and validated in their specific environment before deploying to production systems.

9. Limitation of Liability

9.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCIARRINO SOLUTIONS’ TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO SERVICES PROVIDED SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT FOR THE SPECIFIC PROJECT OR SERVICE PERIOD GIVING RISE TO THE CLAIM.

9.2 Excluded Damages

IN NO EVENT SHALL SCIARRINO SOLUTIONS BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Cost of substitute services
  • Business interruption or system downtime

Even if we have been advised of the possibility of such damages.

9.3 Critical Systems

Services involving industrial automation, control systems, or other applications where malfunction could result in personal injury, property damage, or significant business disruption require additional precautions. Clients are responsible for:

 

  • Implementing appropriate safety systems and fail-safes, including a safety audit in accordance with OSHA standards
  • Conducting thorough testing before production deployment
  • Maintaining backup systems and disaster recovery procedures
  • Ensuring compliance with applicable safety regulations and standards

10. Indemnification

Client agrees to indemnify and hold harmless Sciarrino Solutions from any claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising from:

  • Client’s use of deliverables in violation of applicable laws or regulations
  • Client’s breach of these Terms
  • Claims that Client-provided materials infringe third-party intellectual property rights
  • Injury, damage, or losses caused by Client’s failure to follow safety protocols or recommendations

11. Term and Termination

11.1 Project Duration

Fixed-scope projects continue until completion of agreed deliverables or termination by either party.

11.2 Termination by Client

Client may terminate services at any time with written notice. Upon termination:

  • Client remains responsible for payment of all work completed to date
  • Client pays for any non-refundable expenses already incurred
  • Partial deliverables or work-in-progress may be provided at our discretion

11.3 Termination by Sciarrino Solutions

We may terminate services with written notice if:

  • Client fails to pay undisputed invoices within 30 days
  • Client materially breaches these Terms
  • Client requests services outside our expertise or ethical guidelines
  • Circumstances make project completion impractical or impossible

11.4 Return of Materials

Upon termination, each party will return or destroy confidential materials belonging to the other party, unless retention is required by law or for recordkeeping purposes.

12. Independent Contractor Relationship

Sciarrino Solutions is an independent contractor, not an employee, partner, or agent of the Client. We retain sole control over how services are performed. This agreement does not create any employment relationship, partnership, joint venture, or agency relationship.

13. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond reasonable control, including but not limited to:

  • Natural disasters, pandemics, or acts of God
  • War, terrorism, civil unrest, or government actions
  • Power outages, internet service disruptions, or infrastructure failures
  • Strikes or labor disputes
  • Failures of third-party services or suppliers

The affected party will provide prompt notice and make reasonable efforts to resume performance.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles.

14.2 Jurisdiction

Any legal action or proceeding related to these Terms shall be brought exclusively in the state or federal courts located in Niagara County, New York, and both parties consent to the jurisdiction of such courts.

14.3 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith informal resolution of disputes through direct communication.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any project-specific proposals or agreements, constitute the entire agreement between the parties and supersede all prior communications, understandings, or agreements.

15.2 Modifications

We may update these Terms from time to time. Updated Terms will be posted on our website with a new “Last Updated” date. Continued use of services after changes constitutes acceptance. Material changes to existing projects will require mutual written agreement

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.5 Assignment

Client may not assign or transfer rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to a successor entity in the event of a merger, acquisition, or sale of business.

15.6 Notices

All notices required under these Terms shall be in writing and delivered via:

  • Email to: [email protected] (for notices to Sciarrino Solutions)
  • Email to the address provided by Client during engagement

Notices are deemed received when sent via email, provided sender does not receive a delivery failure notification.

15.7 Survival

Provisions relating to payment, intellectual property, confidentiality, warranties, limitation of liability, and indemnification shall survive termination of services.

16. Contact Information

For questions about these Terms or our services, please contact:

Sciarrino Solutions
Email: [email protected]
Website: https://sciarrinosolutions.com
Location: Buffalo/Niagara Falls, New York

17. Acceptance

By engaging our services, submitting a contact form inquiry, or accepting a project proposal, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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